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  1. October 12th, 2014 #8
    HarleyBrent
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    Customer By Web Form (Brent Morris) 10/09/2014 06:59 AM


    From: Cabela's Customer Service [mailto:cabelas@mailnj.custhelp.com]
    Sent: Friday, October 10, 2014 9:31 PM
    To: canopyroads@nettally.com
    Subject: [Incident: 141009-000126]



    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

    If this issue is not resolved to your satisfaction, please reply to this e-mail and we will be happy to assist further.

    Thank you for allowing us to be of service to you.
    Subject
    I ordered Alliant Unique and received Alliant Reloder 33. What is Cabela's proce...
    Discussion Thread
    Response Via Email (Melanie D.) 10/10/2014 08:30 PM
    Hello Brent,

    Thank you for your response back.

    I would like to start off with apologizing for the inconvenience this order has caused. That was certainly not our intention.

    We do want to let you know that on the product page for this powder the following information would have been listed "Photo may not depict available powder type. Refer to order chart or drop down box for available powder types."

    I have asked that you receive a $10.00 gift card for the frustration caused with the order process. In the future, it is best to double check your order before submitting so that you are sure that you are receiving the correct item.

    Thank you for visiting cabelas.com and come back soon!

    Sincerely,
    Melanie D.
    1-800-237-4444
    We are here for you 24/7!

    Customer By Email (Brent Morris) 10/12/2014 06:40 AM
    This matter is most defiantly not resolved to any standard of satisfaction. Cabela’s should pay for return shipping and send me the Unique or refund my $92.93. These are the acceptable options.

    Brent Morris
    President
    Canopyroads Maintenance & Repairs, Inc.
    Contact # 850.556.7474

    From: Cabela's Customer Service [mailto:cabelas@mailnj.custhelp.com]
    Sent: Friday, October 10, 2014 9:31 PM
    To: canopyroads@nettally.com
    Subject: [Incident: 141009-000126]




    Subject
    I ordered Alliant Unique and received Alliant Reloder 33. What is Cabela's proce...
    Discussion Thread
    Response Via Email (Melanie D.) 10/10/2014 08:30 PM

    Customer By Email (Brent Morris) 10/10/2014 06:18 PM
    Cabelas sent me something I didn’t even look at, took my order and sent me something else. I want a Manager to call me at their earliest convenience.

    Brent Morris
    President
    Canopyroads Maintenance & Repairs, Inc.
    Contact # 850.556.7474

    From: Cabela's Customer Service [mailto:cabelas@mailnj.custhelp.com]
    Sent: Thursday, October 09, 2014 9:26 AM
    To: canopyroads@nettally.com
    Subject: [Incident: 141009-000126]



    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

    If this issue is not resolved to your satisfaction, please reply to this e-mail and we will be happy to assist further.

    Thank you for allowing us to be of service to you.
    Subject
    I ordered Alliant Unique and received Alliant Reloder 33. What is Cabela's proce...
    Discussion Thread
    Response Via Email (Betty N.) 10/09/2014 08:26 AM
    Dear Brent;

    Thank you for your order. Our records show that the order was processed into our system for the RELOADER 33. The order was not changed. I am sorry if you did not plan to order the RELOADER 33, but powder may not be returned due to safety considerations.
    If there is anything further we can assist with, please feel free to contact us.
    Thank you for visiting cabelas.com and come back soon!

    Sincerely,
    Betty N.
    1-800-237-4444
    We are here for you 24/7!
    Join Today to get $25 in CLUB Points
    Auto-Response 10/09/2014 06:59 AM
    Thank you for emailing us. If you need to make changes to an order that was placed today, please call us at 800-237-4444.
    The following solutions may also be helpful in answering your question.
    The following answers might help you immediately. (Answers open in a separate window.)
    Answer Link: Backorder
    Answer Link: Special Orders (Product's Not Featured)
    Answer Link: Finding order history on-line
    Answer Link: "In-Store Pick Up" Notifications
    Answer Link: Cartridge Firing Weapon
    For other concerns, please click the 'Submit Question' below.
    Customer By Web Form (Brent Morris) 10/09/2014 06:59 AM
    I ordered Alliant Unique and received Alliant Reloder 33. What is Cabela's procedure to correct this?
    Question Reference #141009-000126
    Date Created: 10/09/2014 06:59 AM
    Last Updated: 10/09/2014 08:26 AM
    Status: Responded
    Order Number: 225162357
    Question Type: Customer Service
    Question Reference #141009-000126
    Date Created: 10/09/2014 06:59 AM
    Last Updated: 10/10/2014 08:30 PM
    Status: Responded
    Order Number: 225162357
    Question Type: Customer Service
    		10/09/2014 06:59 AM
    		10/09/2014 06:59 AM
    Last edited by HarleyBrent; October 12th, 2014 at 02:22 PM.
    Let us skip the other lies, for brevity’s sake. To consider them would prove nothing, except that man is what he is—loving toward his own, lovable, to his own,—his family, his friends—and otherwise the buzzing, busy trivial, enemy of his race—who tarries his little day, does his little dirt, commends himself to God, and then goes out into the darkness, to re-turn no more, and send no messages back—selfish even in death.
    Mark Twain
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