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Some folks should know better than ask for feedback on customer satisfaction with either poor products or service.
They can't handle the truth, and get all upset or teary eyed.
I'll usually give a well meaning person a pass (think like a waitress) by saying it was ok..
Now when they come back with a come on, I really want to know.. I'll remind them to remember that they really wanted to know...
If they still are there, well I'm not going to lie..
But they won't want to hear it either.
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